Privacy Policy

This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Personal Data We Collect

We may collect and process the following types of data:

• Contact Information: Name, email address, phone number, company name, job title
• Usage Information: IP address, browser type, access times, pages visited, device type
• Customer-Provided Data: Files, datasets, or system inputs shared for using our forecasting, scheduling, and analytics services
• Communication Data: Messages sent via our contact forms, emails, or support channels
• Cookies & Analytics: Non-identifiable technical data via cookies for improving site performance

2. Purpose of Processing

Your data may be processed for the following purposes:

• To provide and operate our services, including forecasting, scheduling, dashboards, and analytics
• To respond to your inquiries, offer support, and maintain client relationships
• To improve system performance, user experience, and customer satisfaction
• To run backend codes, models, and simulations using your data for real-time operations and service accuracy
• To enhance the quality, accuracy, and performance of our proprietary forecasting and analytical models using aggregated or anonymized data
• To comply with legal obligations and regulatory requests

3. Use of Data for Model Improvement

We may use customer-provided or operational data to train, improve, or validate our internal machine learning and analytics models. This may include:

• Performance enhancement of scheduling/forecasting algorithms
• Reliability improvement for all clients based on anonymized data trends
• Code or simulation execution for testing and debugging

Where possible, such data is aggregated or anonymized. This usage does not involve resale, and is strictly for internal model refinement.

You may opt out of this use by writing to us at: bd@renewalytics.in. We will ensure your data is excluded from future model improvement activities.

4. Your Rights Under DPDP Act

As a Data Principal, you have the right to:

• Access your data processed by us
• Correct inaccurate or outdated data
• Withdraw consent at any time
• Request data erasure, subject to lawful retention requirements
• Opt out of non-essential processing, such as use for model improvement

You may exercise these rights by contacting us at bd@renewalytics.in. Requests will be processed within reasonable timelines as per the DPDP Act.

5. Data Sharing & Third Parties

We do not sell personal data. We may share data only with:

• Cloud hosting, analytics, or communication providers (under strict contracts)
• Legal or regulatory bodies, if legally mandated
• Partners involved in service delivery under a confidentiality agreement

All processors are required to comply with data protection obligations and act solely on our instructions.

6. Security of Data

We employ a combination of technical, administrative, and organizational measures to secure your data. These include encryption, access controls, secure infrastructure, and periodic audits.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Retention periods may vary depending on contract type, regulatory obligations, or customer instructions.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

9. Changes to this Policy

We may revise this Privacy Policy from time to time. Updates will be posted on our website with the “Last Updated” date. Continued use of our services signifies your acceptance of the revised policy.

10. Contact Information

For questions, rights requests, or privacy-related concerns: bd@renewalytics.in

11. Jurisdiction

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.